Frequently Asked Questions

How long has Xtra Space been in Crowborough for?

Xtra Space was founded in October 2011 and our first customer moved in in January 2012. Our subsidiary company, Crowborough Vehicle Hire, was founded in March 2012.

How does Self Storage work?

Xtra Space offer a range of secure and flexible storage rooms suitable for both household and business customers. You will have access to your individual room six days a week. Your unit is secured with your own lock, ensuring that only you have access to your items.

How much does it Cost?

The price you pay is determined by the size of the room you need. Rental charges are based on the size of the unit floor. We have rooms ranging from 25 sq ft to 200 sq ft with prices starting from as little as £10 per week.

How can I move my goods in to Xtra Space?

There are a number of options for moving your possessions. We can offer a day of FREE VAN RENTAL through our partners at Crowborough Vehicle Hire. Many of our customers use a removal service or man with van service We can recommend a number of local removal firms, please contact us if you need any advice. Customers are also welcome to use their own vehicles. Once at the facility we have large undercover loading bays for you to back your vehicle into. We have a number of Trolleys, Casters and Sackbarrows to help you move your goods around, available for use free of charge. Our staff are always keen and willing to help you move anything around the premises – just ask!

When are you open?

We are open 6 days a week, 8am-6pm, Monday-Saturday. Please contact us regarding availability on public holidays.

When can I move in?

Subject to availability, you can move in as soon as you sign the rental agreement. However, to be guaranteed a room of a specific size, it is advisable to reserve your space in advance. Simply call us on, email us, or visit us in-store.

How do I pay?

We will invoice you on a monthly basis, payable in advance. You can choose to pay by credit or debit card, direct debit or cheque. Please note that we require a £100 refundable deposit payable on a debit or credit card when you move in.

How secure is the Xtra Space facility?

We take the security and protection of your goods and possessions seriously. Our purpose built facility is located within a secure, gated compound and we have invested in some of the best security equipment on the market.

What about Insurance?

Your goods must be insured to their full replacement value whilst in storage with us. We offer competitive rates; our storage insurance is available immediately and offers complete flexibility.

What if I pick the wrong room size?

No problem, you can just re-book and move to a more suitable size. (Subject to availability).